NHS Friends and Family Results

Thinking about your GP practice overall, how was your experience of our service?

Answer Total
Very Good 14
Good 14
Neither Good Nor Poor 2
Poor 2
Very Poor 7
Don't Know 1

What you had to tell us

We asked... "Can you tell us why you gave that response?"

Comment Date
Moorland Medical Centre went above and beyond to support me during my sons flu vaccine appointment yesterday morning. After checking in with a 2 year old who didn’t want to be there, a 5 week old who was starting to get hungry and the screen showing a 14 minute delay I asked if there was a breastfeeding room I could feed my baby in. The receptionist checked what rooms were available, took me to an available room and let the nurse providing the vaccine for my 2 year old know we would be upstairs. Andrea the nurse came upstairs to the room to see if we needed more time (in which she would see someone else) or if we were free. As my baby was still feeding she then offered to do the vaccine in the room. My son was not keen on having the vaccine but Andrea gave him 3 stickers and lots of reassurance which again massively helped the process. I can not thank the team at moorland medical centre enough for how understanding and flexible they were with us and felt it was really important to share this feedback. Tuesday 15 September 2026
Thorough, consistent, and conscientious care provided by Moorland Medical Centre staff from receptionist to GPs. Wednesday 9 September 2026
You're impossible to get hold of, and your website directs me to email. Your auto reply states email queries aren't responded to. This directs me to a form to complete, but this is 'unavailable'. Making it difficult to contact the practice shouldn't be scored as being more responsive to those that do manage? Sunday 7 June 2026
The new system at Moorland Medical Centre makes things harder for patients and causes unnecessary delays. I have waited a week so far just to get an appointment date confirmed and still nothing heard on an actual date. It was much better before. I hope the issues seen are just teething issues as the practice across the road which uses the same system have got the process nailed and are very responsive to patients. Really poor - I hope things improve and the process/management within the practice improves. Tuesday 2 June 2026
The new appointment system does not work, it presumes that matters are either urgent or mundane, it does not cater for anything else Wednesday 20 May 2026
Because I wasn't treated and told to contact pain clinic only to be told to contact my GP how hard is it for someone help instead get put on meds I don't need and now I can't take anti inflammatory painkillers Tuesday 28 April 2026
The service I received was excellent Tuesday 3 February 2026